What is the free concept?

It is a custom homepage design based on a short request about your business. No payment, card, account, or obligation is required. We generally deliver it by email within 2–3 business days. The concept remains Pine State Creative property until you purchase a plan.

When do I choose a plan and pay?

Only after you approve the homepage concept. We then send a private link where you can choose Essential, Professional, or Complete, confirm scope and add-ons, accept the agreement, and pay securely through Stripe.

Is there a setup fee or down payment?

No. Every website plan has $0 down and no setup fee. Each plan has a 12-month agreement and can be billed monthly or prepaid annually.

How are website pages counted?

The homepage counts as one page, and each service page counts separately. Privacy Policy and Terms pages do not count toward the plan limit. Additional pages are $49 each as a one-time charge.

How many forms are included?

Essential includes three custom forms, Professional includes five, and Complete includes ten. Additional forms are $49 each as a one-time charge.

What updates are included?

Professional and Complete include reasonable minor content updates, such as changing hours, a photo, a staff member, a price, or a small amount of existing copy. Essential does not include monthly content changes; edits are $49 each. New pages, features, redesigns, and substantial changes are quoted separately.

When do I own the website?

Professional and Complete customers receive ownership of transferable source code, design, PSC-created content, and the domain after 12 paid months and payment of all outstanding amounts. Essential is a subscription-only plan and does not transfer website ownership. Customer-provided logos, photos, data, and existing materials remain the customer's property throughout.

What does website ownership exclude?

Ownership does not include managed hosting, deployments, the customer portal, performance reporting, support, shared infrastructure, reusable platform technology, or third-party services. If you want to move an eligible website after ownership transfers, migration work is quoted separately.

You can schedule cancellation, but all website plans carry a 12-month agreement. Amounts already paid are not refunded or prorated except where required by law, and service continues through the paid period. Ownership rules still depend on the plan and completion of 12 paid months.

How quickly are changes completed?

PSC generally targets each included consolidated change request within one business day after receipt. This is a service target, not a guaranteed deadline.

Can I use my current domain?

Yes. We can connect an existing domain while preserving domain-based email and other connected services. Your domain remains your property.

Which advanced features are included?

Professional and Complete can include newsletter signup, standard appointment booking, photo galleries, a customer-editable menu manager, and an event or schedule manager at no additional fee. Secure files, structured editing, resource libraries, ecommerce, paid memberships, and customer portals use the published add-on bands.

How long does the website design process take?

The first homepage concept is generally delivered within 2–3 business days. The complete launch timeline depends on the approved page count, forms, features, customer materials, and feedback.

Is search optimization included?

Every website includes a crawlable technical foundation, page titles, descriptions, responsive layouts, and structured content. Ongoing ranking campaigns, content publishing, and link building are separate from the standard website plans.

What website work costs extra?

Additional pages, forms, major redesigns, new functionality, third-party subscriptions, and work outside the confirmed scope are priced before the additional work begins.

Who owns the website?

Professional and Complete ownership transfers after 12 paid months. Essential remains subscription only. Customer-provided logos, photos, data, and existing materials always remain the customer's property.

Which plans include standard features?

Professional and Complete can include newsletter signup, standard appointment booking, photo galleries, a menu manager, and an event or schedule manager without an additional PSC fee.

Are third-party subscriptions included?

No. When a feature relies on another platform, the customer pays that provider directly unless the written scope specifically says otherwise.

Can PSC build something outside the listed bands?

Yes. A custom workflow can be reviewed and quoted when it does not fit the standard, light, or heavy feature bands.

What happens if the feature needs more work later?

Routine technical management is included with an active monthly add-on. New workflows, substantial redesigns, and expanded scope are quoted separately.

What logo files will I receive?

Logo projects include transparent PNG and scalable SVG files, with full-color and one-color versions. Complete identities also include the approved logo arrangements, colors, typography, and practical guidance.

Does brand identity pricing include printing?

No. The service covers design and prepared files. Printing, signs, apparel, vehicle graphics, and other physical production are purchased separately from the customer's chosen vendor.

Can an existing logo be refined?

Yes. The current files and desired changes are reviewed first so PSC can confirm whether the work fits a logo project or needs a broader identity scope.

How many brand design changes are included?

Three consolidated change requests are included. A new direction or substantial work beyond the approved scope can be quoted separately.

Do I need an existing logo for graphic design?

No. If the business does not have a usable logo, a logo or complete brand identity can be added before the graphic design piece is completed.

Is copywriting included with graphic design?

Customers should provide the essential wording and factual details. PSC can organize and lightly edit that material for the design. Substantial copywriting is scoped separately.

Does PSC arrange printing?

The listed prices cover design and prepared files, not physical production. The files can be sent to the customer's preferred printer or production vendor.

How many graphic design changes are included?

Three consolidated change requests are included. Additional versions, sizes, new concepts, or major direction changes can be quoted separately.

How it works

Approve the design before you pay anything.

Start with one short request. Review a custom homepage concept, then choose a plan only if the direction feels right.

Get a Free Concept Compare Plans

From request to launch

Five clear steps. No payment before you approve the direction.

The process keeps the early decision simple, then moves into scope, build, review, and launch only after the homepage concept feels right.

Request a free concept

Share your business, contact details, industry, what you do, current website if you have one, and whether you already have a logo. No card or account is required.

Review it in 2–3 business days

We create a custom homepage concept around your business and email it to you. The concept is free, carries no obligation, and remains Pine State Creative property until a plan is purchased.

Approve and choose a plan

After you approve the concept, we send a private checkout link. Select Essential, Professional, or Complete, choose monthly or annual billing, confirm pages, forms, and add-ons, then pay securely through Stripe.

Complete the website

We build the remaining approved pages and forms, prepare the copy, connect the needed features, and send the complete website for review.

Review and launch

Send consolidated feedback by email. Change requests generally target one business day. After final approval, we complete launch checks and connect the public domain.

Design-match guarantee

Approve the design before you pay.

You approve the design before you pay anything. If the launched website doesn't match what you approved, we'll correct it or refund your first payment in full within 30 days of launch.

Clear expectations

Fast, useful communication without a meeting-heavy process.

Feedback by email

List requested changes together in one clear message so they can be handled efficiently.

One-business-day change target

PSC generally targets each included consolidated change request within one business day. This is a service target, not a guaranteed deadline.

Three included requests

Three rounds are included. New direction, expanded scope, or major changes can be quoted separately.

Approval before launch

No website is connected to the public domain until the final website and launch checks are approved.

Read Common Questions

Ready when you are

See your custom direction before you pay.

Request a free homepage concept and choose a plan only after you approve it.

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