Effective and last updated: August 16, 2026
Information we collect
We collect information that you choose to provide, including:
- Contact details such as your name, business name, email address, phone number, and location.
- Project information such as goals, preferences, website content, pricing, service details, and communications.
- Files that you upload, including logos, photographs, documents, brand materials, and other project assets.
- Purchase and billing details, including the products or services selected and the status of a payment.
- Basic technical information such as device, browser, referring page, and website activity when analytics or security tools are used.
Payment information
Payments are processed by Stripe. Pine State Creative does not receive or store your full card number. Stripe may collect payment, billing, fraud-prevention, and device information under its own privacy policy.
How information is used
We use information to:
- Prepare, create, deliver, host, manage, and support requested services.
- Process purchases, confirm payment, send receipts, and administer recurring service plans.
- Communicate about an inquiry, project, revision, support request, or account.
- Operate, secure, troubleshoot, and improve the website and customer experience.
- Maintain business records and comply with applicable legal obligations.
How information is shared
We may share information with service providers that help us operate the business, including website hosting, payment processing, email delivery, file storage, analytics, and security providers. These providers receive only the information reasonably needed to perform their services. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.
We do not sell personal information.
Cookies and analytics
The website may use essential cookies and similar technologies to operate forms, maintain security, complete checkout, and remember necessary session information. We use Google Analytics to understand aggregate website traffic, referring sources, device information, and page activity so we can evaluate and improve the website. Google may process this information under its own privacy terms. Browser settings and available Google controls can be used to limit cookies or analytics collection, although some website functions may not work correctly without essential cookies.
Project materials and retention
Project information and files may be retained for as long as reasonably necessary to provide services, support an active customer relationship, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. When information is no longer reasonably needed, it may be deleted or de-identified.
Security
We use reasonable technical and administrative safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices
You may ask to review, correct, or delete personal information by contacting us. Some records may need to be retained for payment, contractual, security, tax, or other legitimate business reasons. Marketing emails, if offered, will include a way to unsubscribe.
Children's privacy
This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Policy updates
We may update this policy as the website, services, or legal requirements change. The effective date above will be revised when an update is posted.
Contact
Privacy questions or requests may be sent to info@pinestatecreative.com.