What is the free concept?

It is a custom homepage design based on a short request about your business. No payment, card, account, or obligation is required. We generally deliver it by email within 2–3 business days. The concept remains Pine State Creative property until you purchase a plan.

When do I choose a plan and pay?

Only after you approve the homepage concept. We then send a private link where you can choose Essential, Professional, or Complete, confirm scope and add-ons, accept the agreement, and pay securely through Stripe.

Is there a setup fee or down payment?

No. Every website plan has $0 down and no setup fee. Each plan has a 12-month agreement and can be billed monthly or prepaid annually.

How are website pages counted?

The homepage counts as one page, and each service page counts separately. Privacy Policy and Terms pages do not count toward the plan limit. Additional pages are $49 each as a one-time charge.

How many forms are included?

Essential includes three custom forms, Professional includes five, and Complete includes ten. Additional forms are $49 each as a one-time charge.

What updates are included?

Professional and Complete include reasonable minor content updates, such as changing hours, a photo, a staff member, a price, or a small amount of existing copy. Essential does not include monthly content changes; edits are $49 each. New pages, features, redesigns, and substantial changes are quoted separately.

When do I own the website?

Professional and Complete customers receive ownership of transferable source code, design, PSC-created content, and the domain after 12 paid months and payment of all outstanding amounts. Essential is a subscription-only plan and does not transfer website ownership. Customer-provided logos, photos, data, and existing materials remain the customer's property throughout.

What does website ownership exclude?

Ownership does not include managed hosting, deployments, the customer portal, performance reporting, support, shared infrastructure, reusable platform technology, or third-party services. If you want to move an eligible website after ownership transfers, migration work is quoted separately.

You can schedule cancellation, but all website plans carry a 12-month agreement. Amounts already paid are not refunded or prorated except where required by law, and service continues through the paid period. Ownership rules still depend on the plan and completion of 12 paid months.

How quickly are changes completed?

PSC generally targets each included consolidated change request within one business day after receipt. This is a service target, not a guaranteed deadline.

Can I use my current domain?

Yes. We can connect an existing domain while preserving domain-based email and other connected services. Your domain remains your property.

Which advanced features are included?

Professional and Complete can include newsletter signup, standard appointment booking, photo galleries, a customer-editable menu manager, and an event or schedule manager at no additional fee. Secure files, structured editing, resource libraries, ecommerce, paid memberships, and customer portals use the published add-on bands.

How long does the website design process take?

The first homepage concept is generally delivered within 2–3 business days. The complete launch timeline depends on the approved page count, forms, features, customer materials, and feedback.

Is search optimization included?

Every website includes a crawlable technical foundation, page titles, descriptions, responsive layouts, and structured content. Ongoing ranking campaigns, content publishing, and link building are separate from the standard website plans.

What website work costs extra?

Additional pages, forms, major redesigns, new functionality, third-party subscriptions, and work outside the confirmed scope are priced before the additional work begins.

Who owns the website?

Professional and Complete ownership transfers after 12 paid months. Essential remains subscription only. Customer-provided logos, photos, data, and existing materials always remain the customer's property.

Which plans include standard features?

Professional and Complete can include newsletter signup, standard appointment booking, photo galleries, a menu manager, and an event or schedule manager without an additional PSC fee.

Are third-party subscriptions included?

No. When a feature relies on another platform, the customer pays that provider directly unless the written scope specifically says otherwise.

Can PSC build something outside the listed bands?

Yes. A custom workflow can be reviewed and quoted when it does not fit the standard, light, or heavy feature bands.

What happens if the feature needs more work later?

Routine technical management is included with an active monthly add-on. New workflows, substantial redesigns, and expanded scope are quoted separately.

What logo files will I receive?

Logo projects include transparent PNG and scalable SVG files, with full-color and one-color versions. Complete identities also include the approved logo arrangements, colors, typography, and practical guidance.

Does brand identity pricing include printing?

No. The service covers design and prepared files. Printing, signs, apparel, vehicle graphics, and other physical production are purchased separately from the customer's chosen vendor.

Can an existing logo be refined?

Yes. The current files and desired changes are reviewed first so PSC can confirm whether the work fits a logo project or needs a broader identity scope.

How many brand design changes are included?

Three consolidated change requests are included. A new direction or substantial work beyond the approved scope can be quoted separately.

Do I need an existing logo for graphic design?

No. If the business does not have a usable logo, a logo or complete brand identity can be added before the graphic design piece is completed.

Is copywriting included with graphic design?

Customers should provide the essential wording and factual details. PSC can organize and lightly edit that material for the design. Substantial copywriting is scoped separately.

Does PSC arrange printing?

The listed prices cover design and prepared files, not physical production. The files can be sent to the customer's preferred printer or production vendor.

How many graphic design changes are included?

Three consolidated change requests are included. Additional versions, sizes, new concepts, or major direction changes can be quoted separately.

Privacy Policy | Pine State Creative

Effective and last updated: September 7, 2026

This Privacy Policy explains how Pine State Creative, LLC, doing business under the Pine State Creative brand (“Pine State Creative,” “PSC,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit our website, contact us, configure or purchase a project, upload project materials, or otherwise interact with our services.

Information we collect

We may collect information that you provide directly to us, including:

Your name, business name, email address, business phone number, address, service area, and other contact information.
Business information, project goals, services, products, pricing, preferences, website content, and other information submitted through a concept request, project form, or contact form.
Files and project materials you upload, including photographs, logos, brand files, documents, graphics, and other content.
Communications you send to us, including emails, contact-form submissions, support requests, revision requests, and approvals.
Purchase information, including the services selected, billing cadence, transaction status, and related billing information.
Information necessary to provide advanced website services, such as ecommerce, booking, email marketing, directories, portals, memberships, or other selected features.

We may also automatically receive technical and usage information when you visit the website, such as:

Browser and device type.
Operating system.
Referring and destination pages.
Pages viewed and interactions with the website.
Approximate location derived from network information.
Internet Protocol address or related network information processed by hosting, analytics, or security providers.
Website performance, error, and diagnostic information.

Sensitive information

Pine State Creative does not ordinarily request Social Security numbers, government identification numbers, medical information, financial-account credentials, or other highly sensitive personal information through its general website or project intake. Do not submit sensitive or regulated information unless Pine State Creative has specifically requested it and agreed to receive it.

Payment information

Payments are processed through Stripe or another disclosed payment processor. Pine State Creative does not receive or store your full payment-card number. Payment processors may collect payment-card information, billing information, device information, fraud-prevention information, and other data necessary to process a transaction under their own privacy terms.

We may receive transaction details such as payment status, amount, billing cadence, customer name, billing address, and other information necessary to confirm and administer a purchase.

How we use information

We may use information to:

Respond to inquiries and communicate with you.
Price, configure, create, deliver, launch, host, manage, and support purchased services.
Develop website copy, designs, branding, graphics, forms, and other requested deliverables.
Process payments and administer recurring services.
Save an incomplete concept request and send a scheduled email with a private resume link. The scheduled reminder is canceled when the request is completed where technically available.
Deliver transaction confirmations, project communications, support messages, and other service-related notices.
Provide selected ecommerce, email, booking, portal, storage, analytics, or similar functionality.
Maintain project and business records.
Prevent fraud, abuse, security incidents, and unauthorized access.
Diagnose errors and improve website performance and usability.
Analyze website traffic and understand how visitors find and use the website.
Enforce our agreements and protect our legal, operational, and business interests.
Comply with applicable legal, tax, accounting, and regulatory obligations.

Service providers and other disclosures

We may provide information to third parties that perform services on our behalf or support our business operations. These may include providers of website hosting and deployment, analytics and performance monitoring, payment processing, email delivery, file storage, domain registration and DNS services, security and abuse prevention, ecommerce and booking functionality, customer portals and authentication, email marketing, and other technology used to provide a feature purchased by a customer.

Current services may include providers such as Stripe, Vercel, Google, and other technology vendors. Providers may change as our services and technology change.

We may also disclose information:

When required by law, legal process, court order, or governmental request.
When reasonably necessary to investigate fraud, abuse, security incidents, or unlawful activity.
To protect the rights, property, safety, or operations of Pine State Creative, our customers, or others.
In connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.
With your direction or consent.

Sale of personal information

Pine State Creative does not sell personal information for monetary consideration.

If our practices materially change, this Privacy Policy will be updated before the new practice is implemented to the extent required by applicable law.

Cookies, analytics, and website measurement

The website uses technology necessary to operate forms, checkout, security features, and other website functions. We also currently use Google Analytics, Vercel Web Analytics, and Vercel Speed Insights to understand website traffic, usage, performance, referring sources, device information, page activity, and technical performance.

Google, Vercel, and other technology providers may process information generated through your use of the website under their own privacy terms. Your browser may allow you to block or delete cookies or otherwise restrict certain tracking technologies. Disabling essential technologies may affect website functionality.

Do Not Track and third-party collection

Some web browsers transmit “Do Not Track” signals. The Pine State Creative website does not currently change its behavior in response to browser Do Not Track signals because there is not a uniform technical standard used by the services operating on the website.

Third-party analytics and technology providers may collect information about activity on the Pine State Creative website and may process information in accordance with their own privacy practices. Where applicable law requires Pine State Creative to recognize a particular legally valid privacy choice or opt-out mechanism, we will comply with that requirement.

Email communications

We may send transactional or relationship emails regarding purchases, project status, payments, revisions, website service, account or feature changes, security, renewal or cancellation information, and other matters relating to an existing business relationship.

We may also send marketing communications where permitted. Marketing emails will include an available method to unsubscribe. An unsubscribe request from marketing emails does not prevent us from sending transactional, service, security, billing, or other nonmarketing communications relating to an active or prior transaction where permitted by law.

Project materials and retention

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including completing and supporting projects, maintaining an active customer relationship, providing managed services, maintaining tax, accounting, and transaction records, documenting approvals and contractual obligations, preventing fraud and abuse, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information and the reason it is maintained. When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it. Customers are responsible for retaining their own original copies of project materials submitted to Pine State Creative.

Security and data incidents

We use reasonable administrative and technical measures designed to protect information from unauthorized access, acquisition, disclosure, alteration, or destruction. No internet transmission, website, cloud service, email system, or storage platform can be guaranteed to be completely secure.

If Pine State Creative becomes aware of a security incident involving information for which notification is required by applicable law, we will investigate and provide legally required notifications.

Your choices and requests

You may contact us to request that we:

Provide information about personal information we maintain about you.
Correct inaccurate contact or project information.
Delete personal information that we are not required or reasonably entitled to retain.
Stop sending marketing communications.

We may need to verify a request before acting on it. We may retain information when reasonably necessary for contractual, payment, accounting, tax, security, fraud-prevention, dispute-resolution, legal, or other legitimate business purposes.

Depending on where you reside and the laws applicable to Pine State Creative, you may have additional privacy rights. We will honor legally required rights that apply to us. Privacy requests may be submitted to info@pinestatecreative.com.

Children's privacy

The Pine State Creative website and services are intended for businesses, organizations, and adults and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13.

If we learn that we have collected personal information online directly from a child under 13 without legally required authorization, we will take reasonable steps to delete it. Adults may provide project materials that include children, such as photographs supplied by a business customer. The customer remains responsible for having all permissions necessary to provide and publish those materials.

Information you choose not to provide

You are not required to provide personal information merely to browse most public portions of the website. Certain information is required to contact us, configure a project, complete checkout, or receive services. If required information is not provided, we may be unable to respond to a request, complete a transaction, or provide the requested service.

Changes to this Privacy Policy

We may update this Privacy Policy as our services, technology, vendors, or legal obligations change. The effective date at the top of this page will be updated when a revised policy is published.

If a change materially affects how we use information previously collected from active customers, we may provide additional notice when appropriate or when required by law.

Contact

Questions, requests, or concerns regarding this Privacy Policy may be sent to info@pinestatecreative.com.