Effective and last updated: August 17, 2026
Agreement and project order
This Service Agreement applies to services purchased from Pine State Creative. The completed project intake, checkout summary, selected billing schedule, and any written project-specific terms form part of this agreement. If a project-specific written term conflicts with this standard agreement, the project-specific term controls.
Project scope
The purchased scope is defined by the service, pages, forms, features, add-ons, quantities, and billing schedule selected before checkout. Pine State Creative will develop the initial structure, design, and copy from the submitted intake and customer materials. Requests that add deliverables, substantially change the submitted direction, or expand the approved scope may require additional pricing.
Customer responsibilities
The customer must provide complete and accurate business information, usable project materials, and timely feedback. The customer is responsible for reviewing and approving final names, prices, claims, policies, contact information, spelling, and other business-specific content before launch.
The customer represents that it owns or has permission to use and publish all submitted photos, logos, copy, testimonials, trademarks, and other materials. The customer authorizes Pine State Creative to use those materials to complete the purchased work.
Initial presentation and revisions
A standard custom website is normally presented within one business day after the completed paid intake is received. A Complete Business Launch is normally presented within three business days. Timelines begin only after payment and all required intake information and materials are received.
Unless the checkout states otherwise, the project includes three consolidated change requests. Each request should contain one complete list of requested changes. Pine State Creative normally processes a complete change request within one business day. Additional requests, major changes, new direction, or expanded scope may be priced separately.
Payment and recurring service
Payment must clear before work begins. Setup charges, annual prepayments, monthly service charges, and one-time design fees are nonrefundable except where required by law. Managed website service is billed using the monthly or annual schedule selected at checkout.
Website packages include hosting, support, reasonable minor content updates, and the other services listed in the purchased package. Major redesigns, new pages beyond the included allowance, new functionality, or work outside the submitted scope may require an additional charge.
Initial website term and cancellation
Managed website packages have an initial 24-month agreement term beginning on the purchase date. The customer may cancel service at any time, and Pine State Creative will not pursue unpaid future monthly service charges solely because of that cancellation. However, cancellation before the initial term is complete does not transfer ownership of the website or Pine State Creative-created website content.
To receive the website and Pine State Creative-created website content before the initial term is complete, the customer may pay the remaining scheduled service balance through the end of the initial term. Annual payments already made cover the applicable annual service period and are not prorated or refunded.
Ownership and portfolio use
Customer-provided materials and customer-owned domains remain the customer's property. Full ownership of the custom website and Pine State Creative-created website content transfers after the initial agreement term is completed or the remaining term is paid. Third-party software, fonts, stock assets, platforms, and licensed components remain subject to their respective licenses.
Pine State Creative may display completed, non-confidential work in its portfolio, case studies, social media, advertising, and other marketing unless a different written arrangement is approved.
Third-party platforms and usage
Some features rely on third-party providers for hosting, domains, payments, ecommerce, email marketing, booking, analytics, storage, or other functionality. Included pricing applies up to the usage limits stated during configuration. Provider overages and transaction-based charges may be passed through as described at purchase.
Communication and approvals
Email is the primary project communication method. Calls or meetings may be scheduled when needed and may carry an additional charge if stated in advance. Written approval, including approval by email, authorizes Pine State Creative to proceed with the approved work or launch.
Availability, acceptable use, and liability
The customer may not use the services for unlawful, fraudulent, infringing, malicious, abusive, or deceptive activity. Pine State Creative may decline, suspend, or terminate work that creates a material legal, security, reputational, or operational risk.
Services are provided with reasonable professional care, but uninterrupted availability and error-free operation cannot be guaranteed. The limitations of liability and other general provisions in the Terms and Conditions also apply to this agreement.
Contact
Questions about this agreement may be sent to info@pinestatecreative.com or through the contact form.